Auto-Reply

Auto-reply lets you set automatic responses when customers send messages.

How to Set Up

1. Go to Auto-Reply from the sidebar
2. Click Create Auto-Reply
3. Configure:
   • Trigger keyword — The keyword that triggers the auto-reply (e.g., "price", "hello")
   • Reply message — The automatic reply message
   • Instance — Choose which WhatsApp number to apply it to
   • Match type — Exact match or contains
4. Click Save

Tips

• Use auto-reply for frequently asked questions like pricing, operating hours, or location
• You can set up multiple auto-replies for different keywords
• Auto-reply works 24/7 even when you're offline