Pelan bermula RM39/bulan. Pilih ikut jumlah nombor WhatsApp, staf dan pelanggan yang perlu diurus.Plans from RM39/month. Choose by the number of WhatsApp numbers, staff and customers you manage.
Pelanggan dah tanya. Siapa yang akan sambung?The customer has asked. Who picks it up?
Bila chat, nota dan rekod jualan berasingan, kerja kecil pun mudah terlepas. Pernah jadi pada bisnes anda?When chats, notes and sales records sit apart, even small jobs slip. Sound familiar?
Daripada kerja berasingan kepada aliran yang lebih tersusunFrom scattered work to one clear flow
Aliran sebenar bergantung pada tetapan dan cara pasukan anda bekerja.The real flow depends on your settings and how your team works.
Dari pelanggan bertanya sampai urusan bayaran.From the first question to the payment.
Borang lead diisi. Chat masuk. Kerja terus diagihkan.The form is filled. The chat arrives. The work is assigned.
Setiap pertanyaan masuk ke satu tempat, lengkap dengan nama, sumber dan pemilik chat.Every enquiry lands in one place, with the name, source and chat owner attached.
CRM WhatsApp yang buat kerja pasukan lebih jelasA WhatsApp CRM that makes team work visible
CRM ialah tempat menyimpan maklumat pelanggan dan perkembangan jualan. Dalam NakWasap, staf boleh merujuk chat, nota dan tugasan tanpa perlu bertanya semula setiap kali.A CRM is where customer details and sales progress are kept. In NakWasap, staff can refer to the chat, the notes and the assignment without asking again every time.
Chatbot WhatsApp bantu jawab soalan berulangA WhatsApp chatbot for repeat questions
Sediakan maklumat sebagai rujukan AI. Staf boleh mengambil alih apabila pelanggan perlukan bantuan lanjut.Give the AI your material to work from. Staff can take over when the customer needs more help.
Baca lanjut →Read more →WhatsApp blast ikut kumpulan pelangganWhatsApp blasts by customer group
Pilih kumpulan pelanggan yang berkaitan, semak mesej dan tetapkan waktu penghantaran.Pick the relevant customer group, review the message and set the send time.
Baca lanjut →Read more →Dah setuju beli? Teruskan dengan sebut harga dan invoisReady to buy? Continue with a quote and an invoice
Sediakan dokumen jualan daripada perbualan. Semak siapa sudah bayar dan siapa masih ada baki.Prepare sales documents from the conversation. See who has paid and who still has a balance.
Baca lanjut →Read more →Tengok satu pelanggan diurus dari awal sampai akhirWatch one customer handled from start to finish
Lihat bagaimana chat diterima, staf ditugaskan, follow-up disusun dan invois disediakan. Demo menggunakan data contoh supaya setiap langkah mudah diikuti.See how a chat is received, a staff member assigned, a follow-up scheduled and an invoice prepared. The demo uses sample data so every step is easy to follow.
Setiap chat masuk terus ke inbox pasukanEvery chat lands in the team inbox
Walaupun pukul 11 malam, chat pelanggan terus sampai ke satu tempat yang semua staf boleh nampak.Even at 11pm, customer chats arrive in one place the whole team can see.
Ejen AI jawab dalam beberapa saatThe AI agent replies in seconds
Soalan stok dan harga dijawab ikut maklumat bisnes anda, sementara staf belum masuk kerja.Stock and price questions are answered from your business info, before staff even log in.
Agih chat kepada staf yang betulAssign the chat to the right person
Setiap chat ada tuannya, jadi pelanggan tak tertunggu dan staf tak bertindih.Every chat has an owner, so customers never wait and staff never overlap.
Susulan auto yang batal sendiriFollow-ups that cancel themselves
Jadualkan sekali, mesej dihantar sendiri esok pagi, dan dibatalkan kalau pelanggan dah reply.Schedule it once, it sends itself the next morning, and cancels if the customer replies.
Gerakkan pelanggan ke peringkat seterusnyaMove the customer to the next stage
Nampak setiap prospek berada di peringkat mana dalam jualan, terus dari chat.See where every prospect sits in your sales process, right from the chat.
Invois siap terus dari perbualanThe invoice comes straight from the chat
Dihantar, dibayar dan direkod tanpa keluar dari WhatsApp.Sent, paid and recorded without leaving WhatsApp.
Pelanggan tempah slot sendiri, anda sahkan satu klikCustomers book a slot, you confirm in one click
Pengesahan dan peringatan temujanji dihantar sendiri melalui WhatsApp.Confirmations and reminders go out on WhatsApp automatically.
Bina landing page, terbit atas domain sendiriBuild a landing page, publish on your own domain
Susun blok, tekan Simpan, dan halaman terus hidup di alamat kedai anda.Arrange blocks, hit Save, and the page is live on your shop address.
Borang lead terus sambung ke WhatsAppLead forms that connect straight to WhatsApp
Setiap borang yang dihantar jadi kenalan baru, dan pelanggan terima WhatsApp serta-merta.Every submission becomes a contact, and the customer gets a WhatsApp right away.
Pesanan WooCommerce terus dapat WhatsAppWooCommerce orders get a WhatsApp instantly
Sambung kedai anda sekali. Setiap pesanan mencetus automasi pengesahan sendiri.Connect your store once. Every order triggers its own confirmation automation.
Baru mula atau dah ada pasukan, pilih langkah yang sesuaiJust starting or already a team, pick the right first step
Mulakan dengan satu nombor dan satu kerja. Tambah fungsi lain apabila sudah selesa.Start with one number and one job. Add the rest once you are comfortable.
Sambungkan satu nombor dan cuba urus satu chat. Sediakan jawapan untuk soalan biasa. Tambah fungsi lain apabila sudah selesa.Connect one number and handle one chat. Prepare answers for the common questions. Add more once you are comfortable.
Tetapkan siapa mengurus setiap pelanggan. Susun status jualan, nota dan follow-up supaya kerja senang disambung.Set who handles each customer. Arrange sales stages, notes and follow-ups so work is easy to pick up.
Sambungkan kerja dengan Google Sheets, kedai dalam talian atau sistem lain. Lihat panduan Flow Builder, API dan webhooks untuk pilihan yang tersedia.Connect the work to Google Sheets, your online store or other systems. See the Flow Builder, API and webhook guides for what is available.
Lihat sambungan lanjut →See the integrations →Mulakan dengan tiga langkahGet going in three steps
QR atau WhatsApp Business API?QR or WhatsApp Business API?
QR menggunakan sambungan WhatsApp Web. WhatsApp Business API (WABA) menggunakan proses rasmi Meta dengan syarat nombor, templat dan caj yang berkaitan. Panduan sambungan membantu anda memilih.QR uses a WhatsApp Web connection. The WhatsApp Business API (WABA) uses Meta’s official process, with its own number, template and charge requirements. The connection guide helps you choose.
Panduan sambung WhatsApp →WhatsApp connection guide →Pilih pelan ikut saiz bisnesPick a plan that matches your business
Kira berapa nombor WhatsApp, staf dan rekod pelanggan yang perlu diurus. Kemudian pilih kapasiti yang sesuai.Count the WhatsApp numbers, staff and customer records you need to manage. Then pick the capacity that fits.
Owner atau pasukan kecil yang baru mula menyusun kerja.Owners or small teams just getting organised.
Cuba NakWasap PercumaTry NakWasap FreePasukan yang mengurus beberapa nombor WhatsApp.Teams managing several WhatsApp numbers.
Cuba NakWasap PercumaTry NakWasap FreeBisnes yang perlukan lebih banyak akses staf dan nombor.Businesses that need more staff access and more numbers.
Cuba NakWasap PercumaTry NakWasap FreeBayaran langganan, AI Token dan caj perkhidmatan seperti Meta atau penyedia pembayaran boleh dikira berasingan.Subscription fees, AI Token and third-party charges such as Meta or a payment provider may be billed separately. Lihat perbandingan penuh →See the full comparison →
Caj Meta dikira berasingan daripada langganan anda.Meta charges are billed separately from your subscription.
Ini hanya melibatkan nombor WhatsApp Business API rasmi. Nombor yang disambung melalui QR tidak terlibat.This applies only to official WhatsApp Business API numbers. Numbers connected by QR are unaffected.
Apa yang berubahWhat changes
Meta mula mengenakan caj untuk service message — balasan yang bisnes hantar kepada pelanggan, sama ada daripada staf, flow atau AI.Meta begins charging for service messages — the replies your business sends to a customer, whether they come from a person, a flow or AI.
Angka ini anggaran sahaja. Bil sebenar anda bergantung pada kategori mesej yang dihantar, negara penerima, mata wang akaun WABA anda dan cukai semasa.These figures are an estimate. Your actual bill depends on the message categories you send, where the recipient is, the currency on your WABA account, and prevailing tax.
Lead dari iklan dapat pengecualianAd leads get an exemption
Lead yang masuk melalui iklan Click-to-WhatsApp yang layak membuka tetingkap Free Entry Point 72 jam. Balasan staf, flow atau AI dalam tempoh itu tidak dikenakan caj Meta.A lead arriving through a qualifying Click-to-WhatsApp ad opens a 72-hour Free Entry Point. Replies from staff, a flow or AI inside that window carry no Meta charge.
Tapi bila lead senyapBut when the lead goes quiet
Selepas 24 jam tanpa balasan, balasan bebas tidak lagi dibenarkan. Susulan perlu menggunakan templat yang diluluskan, walaupun tetingkap 72 jam masih aktif.After 24 hours of silence, free-form replies are no longer allowed. Follow-ups must use an approved template, even while the 72-hour window is still open.
Semak penggunaan anda sebelum 1 Oktober: berapa banyak balasan AI, balasan staf dan automasi susulan yang keluar dari nombor rasmi anda setiap bulan.Check your usage before 1 October: how many AI replies, staff replies and follow-up automations leave your official number each month.