Ciri BaharuNew feature7 Okt 20267 Oct 20263 minit4 min read
Update NakWasap: Bot Diam Bila Staf Balas, Taip #menu & Butang Jalankan FlowNakWasap Update: Bot Stays Quiet When Staff Reply, Type #menu & Run Flow Button
Bot kini diam bila staf balas (termasuk WABA dan dashboard). Bila bot tersangkut, taip #menu atau tekan Jalankan flow, dan guna nod sub-flow untuk panggil satu flow dari banyak flow. Semua dah live.The bot now stays quiet when staff reply (including WABA and the dashboard). When the bot gets stuck, type #menu or press Run flow, and use the new sub-flow node to call one flow from many. All live now.
Bot dah hantar menu, customer balas sesuatu yang bot tak faham, dan flow tersangkut. Atau staf dah ambil alih chat, tapi bot masih menyampuk. Update ini selesaikan dua-dua masalah: bot sekarang diam bila staf balas, dan staf boleh jalankan semula flow sendiri terus dari chat. Semua dah live dalam dashboard — tak perlu pasang apa-apa.
Video update NakWasap: Jalankan flow (46 saat)
1. Staf balas, bot terus diam (dibaiki)
Tetapan Pause bot bila staff balas kini berfungsi sepenuhnya untuk nombor WhatsApp API (WABA), dan juga untuk balasan yang staf hantar dari dashboard NakWasap. Sebelum ini, pada sesetengah nombor, bot masih boleh membalas walaupun staf dah ambil alih chat.
—Bila staf balas customer secara manual, automation dan auto-reply berhenti untuk chat itu sahaja.
—Bot diam mengikut tempoh yang anda tetapkan, contohnya 12 jam.
—Bila tempoh tamat, bot sambung semula atau chat ditutup, ikut pilihan Bila tempoh habis.
—Nak bot aktif semula lebih awal? Tekan Sambung bot di atas chat.
Cara semak tetapan:
—Pergi ke Flow Builder dan buka Tetapan Balasan Default.
—Pilih nombor (instance) anda.
—Hidupkan Pause bot bila staff balas dan tetapkan berapa lama bot perlu diam.
2. Taip #menu, flow jalan semula
Sekarang mana-mana flow boleh diberi owner keyword, contohnya #menu. Bila bot tak balas atau tersangkut, staf cuma perlu taip keyword itu dalam chat customer, dan flow terus jalan semula dari mula.
—Flow utama kekal dengan trigger asalnya (contohnya Mesej pertama). Owner keyword cuma cara tambahan untuk menjalankannya secara manual — tak perlu salin flow.
—Flow dimula semula walaupun session lama masih tersangkut menunggu butang.
—Flow lain yang sedang berjalan dalam chat itu dihentikan, dan bot yang sedang di-pause diaktifkan semula.
—Boleh ditaip dari Live Chat NakWasap, atau dari app WhatsApp Business di telefon untuk nombor yang disambung secara coexistence.
—Keyword mesti ditaip tepat (huruf besar atau kecil tak kisah). #menu sis tak akan trigger.
Cara guna:
—Buka flow utama anda dalam Flow Builder dan klik nod Start.
—Di bahagian Owner keyword (pilihan), tambah #menu, kemudian simpan.
—Dalam chat customer, taip #menu dan hantar.
Nota: mesej #menu itu sendiri juga sampai kepada customer, sama seperti mesej biasa.
3. Butang Jalankan flow dalam Live Chat
Tak nak ingat keyword? Dalam header setiap chat kini ada butang Jalankan flow.
—Buka chat customer dalam Live Chat.
—Tekan ikon Jalankan flow di header chat.
—Pilih flow dari senarai. Flow yang tak aktif ditanda, dan masih boleh dijalankan secara manual.
—Semak pengesahan, kemudian tekan Jalankan. Mesej flow terus dihantar kepada customer.
Butang ini tak dipaparkan untuk chat group.
4. Nod Jalankan Automation (sub-flow)
Nod baharu dalam Flow Builder ini membolehkan satu flow memanggil flow lain. Bina flow booking sekali, kemudian panggil dari flow iklan, flow follow-up dan flow promosi. Bila anda edit flow booking, semua flow yang memanggilnya terus guna versi terbaru.
—Flow semasa tamat di nod ini, dan flow sasaran bermula dari nod Start-nya.
—Flow sasaran boleh dimatikan (tak aktif), supaya ia tak trigger sendiri tetapi masih boleh dipanggil sebagai sub-flow.
—Hidupkan Bawa pembolehubah untuk teruskan data yang dikumpul (contohnya nama dan tarikh) ke flow seterusnya.
—Sebagai perlindungan daripada gelung, satu rantaian panggilan dihadkan kepada 5 tingkat.
Cara guna:
—Dalam Flow Builder, seret nod Jalankan Automation ke kanvas.
—Sambungkan dari nod sebelumnya.
—Pilih automation sasaran dan simpan.
Perlu tahu
—Customer yang dah unsubscribe daripada flow tidak akan dijalankan semula, sama ada melalui #menu, butang atau sub-flow.
—Flow mesti untuk nombor yang sama dengan chat, atau untuk semua nombor.
—Ciri ini untuk flow WhatsApp. Flow Telegram tidak disokong.
Ada soalan atau nak bantuan setup? Hubungi team support kami melalui WhatsApp.
The bot sent its menu, the customer replied with something the bot didn't understand, and the flow got stuck. Or a staff member took over the chat, but the bot kept jumping in. This update fixes both: the bot now stays quiet when staff reply, and staff can restart a flow themselves, straight from the chat. Everything is live in your dashboard — nothing to install.
NakWasap update video: Run a flow (46 seconds, Malay)
1. Staff reply, the bot stays quiet (fixed)
The Pause bot when staff replies setting now works fully for WhatsApp API (WABA) numbers, and for replies staff send from the NakWasap dashboard. Previously, on some numbers, the bot could still reply after staff had taken over a chat.
—When staff reply to a customer manually, automations and auto-replies stop for that chat only.
—The bot stays quiet for the period you set, for example 12 hours.
—When the period ends, the bot resumes or the chat is closed, depending on When the time is up.
—Want the bot back sooner? Press Resume bot at the top of the chat.
How to check the setting:
—Go to Flow Builder and open Default Reply Settings.
—Choose your number (instance).
—Turn on Pause bot when staff replies and set how long the bot should stay quiet.
2. Type #menu to restart a flow
Any flow can now have an owner keyword, for example #menu. When the bot doesn't reply or gets stuck, staff just type that keyword in the customer's chat and the flow starts again from the top.
—Your main flow keeps its original trigger (for example First message). The owner keyword is just an extra way to run it manually — no need to copy the flow.
—The flow restarts even if an old session is stuck waiting for a button.
—Other flows running in that chat are stopped, and a paused bot is switched back on.
—Type it from NakWasap Live Chat, or from the WhatsApp Business app on your phone for numbers connected through coexistence.
—The keyword must match exactly (case doesn't matter). #menu please won't trigger it.
How to use it:
—Open your main flow in Flow Builder and click the Start node.
—Under Owner keyword (optional), add #menu, then save.
—In the customer's chat, type #menu and send.
Note: the #menu message itself also reaches the customer, like any other message.
3. Run flow button in Live Chat
Don't want to remember keywords? Every chat header now has a Run flow button.
—Open the customer's chat in Live Chat.
—Press the Run flow icon in the chat header.
—Pick a flow from the list. Inactive flows are marked, and can still be run manually.
—Check the confirmation, then press Run. The flow's messages are sent to the customer right away.
The button is hidden for group chats.
4. Run Automation node (sub-flows)
This new Flow Builder node lets one flow call another. Build your booking flow once, then call it from your ads flow, follow-up flow and promo flow. When you edit the booking flow, every flow that calls it uses the latest version straight away.
—The current flow ends at this node, and the target flow starts from its Start node.
—The target flow can be switched off (inactive), so it never triggers on its own but can still be called as a sub-flow.
—Turn on Carry variables to the next flow to pass collected data (such as name and date) to the next flow.
—To protect against loops, one chain of calls is limited to 5 levels.
How to use it:
—In Flow Builder, drag the Run Automation node onto the canvas.
—Connect it from the previous node.
—Choose the target automation and save.
Good to know
—Customers who have unsubscribed from a flow won't be put through it again, whether via #menu, the button or a sub-flow.
—The flow must belong to the same number as the chat, or to all numbers.
—These features are for WhatsApp flows. Telegram flows are not supported.
Questions or need help setting it up? Message our support team on WhatsApp.
