Auto-Reply
Auto-Reply
Instant keyword replies, for when a full flow is more than you need.
Where
Auto-Reply
Matching
Exclude keywords suppress a rule when present. Rules run in priority order and the first match wins.
Matching is plain text, case-insensitive. Regex and AI intent matching are not supported.
Targeting
- —All numbers, or one specific number
- —First-time vs returning customers — reply differently to each
The reply
Text, media, or a local template. Add multiple variants and one is picked at random each time, with spintext support, so repeat customers don’t see identical wording.
Follow-ups: attach a sequence of messages with a delay before each. Scheduling a new sequence cancels any pending one for that chat.
Global settings
Outside business hours an away message is sent instead of matching rules. Five one-click samples get you started: welcome, price, hours, location, thanks.
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